Privacy policy
Terms of use of the website and its content
All visitors to the website who have arrived via the addresses www.btc-group.eu or any other address agree to the terms of use set out below. All users who do not agree with these terms are kindly asked not to use this website for browsing or purchasing.
The company b.t.c. d.o.o. reserves the right to change the terms of use without prior notice, either partly or in full, at any time. Please check the Terms of use before making a purchase in order to avoid misunderstandings during purchase, delivery of goods and other activities.
The company b.t.c. d.o.o. does not guarantee the constant availability of the www.btc-group.eu website, does not guarantee that the site will be free of errors, nor the accuracy and reliability of the published data or the correspondence of the images shown with the actual items. Use of the website is at your own express risk. The company b.t.c. d.o.o. is not liable for any damage arising from the use of the www.btc-group.eu website.
All collected data is strictly protected and available only to the employees of b.t.c. d.o.o. All employees and partners of b.t.c. d.o.o. are responsible for respecting the principles of privacy protection.
Copyright
All copyright is fully reserved. The entire content and formats on the pages of www.btc-group.eu are the property of the company b.t.c. d.o.o. All content on our pages, unless for personal purposes, may not be used or passed on to third parties without our permission. Copyright in any downloaded material is not transferred to you in the event of any download or copying. It is not permitted to reproduce, publish, distribute, display, modify, create derivative works from, sell or take part in the sale of, or export, in any case, in whole or in part, any part of the content of the pages. Any use for any purpose of any part of the content of the pages without the express authorisation of the company b.t.c. d.o.o. is also prohibited.
Collection of personal data
Personal data is any data that can be used to establish the identity of an individual directly or indirectly, in particular through an identification number, location data, an online identifier or by means of one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that individual.
It is important to note that we collect your personal data exclusively when you provide such information of your own free will or when it is necessary for, for example, concluding a contract at your request. We collect this data when you fill in a form or subscribe to a newsletter, that is, our mailing list, and when you leave your personal data by telephone or e-mail when using our services.
Collection of non-personal data (Cookies policy)
We collect non-personal information and data through our servers or by using cookies. By accepting cookies, you accept our cookie policy.
In order for this website to work properly with all its functionality, and so that we can continue to work on improving the site and the user experience, we need cookies. We are obliged to ask for your consent before storing cookies. This means that by using this website you consent to the use of these files. If you disable cookies, you will not be able to use certain functionality of the website supported by that technology.
We use the term cookies for all files that collect data in the manner described above. There are several types of cookies:
Session cookies
are automatically removed from your computer when you close your web browser. Websites use them to store temporary data (e.g. items in a shopping basket)
Persistent cookies
remain saved on your computer after the web browser is closed. Websites use them to store data - most often your settings when using the site. Persistent cookies will remain on your computer for as long as you do not remove them manually or until they expire.
First-party cookies
come from the website you are viewing and can be session or persistent. Websites use them to store data such as a user name and password, so that you do not have to log in on every visit.
Third-party cookies
belong to domains different from the one shown in the address bar. Websites may contain content from other areas (such as banners), which opens up the possibility of tracking a user's browsing history. Privacy settings in most modern browsers make it possible to block third-party cookies.
How to disable cookies?
By disabling cookies you decide whether to allow them to be stored on your computer. The settings can be controlled and changed in your web browser. For information on cookie settings, select the web browser you use: • Chrome • Firefox • Microsoft Edge • Opera • Safari.
If you disable cookies, you will not be able to use certain functionality of the website.
Does btc-group.eu use cookies and why?
Yes, with the main aim of enabling the best possible user experience on our website.Apart from that, we also use them:
To track traffic statistics: cookies collect information about visitor interactions on our website. They are also used to store other data related to user activity.
For the normal functioning of web programs: cookies enable the normal functioning of certain website features that make it easier for users to access content.
Examples of the information we collect in that case include: the most visited and most viewed pages and links on our website, time spent on the site, the date and time of use of the website, the most popular keywords that lead users to our site, IP address, information collected through cookies, system activity, browser types and so on.
Web analysis using google analytics
This website uses Google Analytics statistics, a web analysis service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics also uses so-called "cookies". Google software makes it possible to collect the aforementioned anonymised data such as IP addresses, internet browser and similar. It also makes it possible to collect information about the number and behaviour patterns of our visitors. This data and information constitute statistical data that does not allow the identification of visitors, and it is collected for the purposes of our internal analyses, statistics and system administration.
Purpose of data processing
The company b.t.c. d.o.o. collects your personal and non-personal information for one or more of the following purposes:
- To personalise your browsing, that is, to respond to your individual needs
- To improve our website and thereby improve your user experience
- To improve our services
- To establish communication with you
- To occasionally send e-mails, that is, a newsletter used to occasionally send news, updates and information about individual products or news on, for example, our blog or website.
You can send any enquiries or complaints to info@btc-group.eu.
Data retention period and withdrawal
The collected personal data is stored for the time necessary to fulfil the purpose of collection, in accordance with the Personal Data Protection Act, and is deleted afterwards.
The user may withdraw their consent at any time by written notice, except in the case of data processing for statistical purposes, where the personal data does not allow the identification of the person to whom it relates. The user may also request the modification or correction of the personal data they voluntarily submitted for processing.
Contact details for enquiries or complaints
In accordance with the Consumer Protection Act, we inform you that, if you have complaints about the products purchased or the service provided, you can send a written complaint:
By post to the address:
Ulica Gorcica 6, Goricica Business Zone
40305 Nedelisce
by e-mail to: info@btc-group.eu
We will respond to your complaint in writing within 15 days of receiving it.